How long am I signing up for? What is the minimum commitment?
The minimum subscription term is just one week, which is paid for when you place your first order.
When are payments taken?
Payments for pending subscription orders are taken on Tuesday at midday.
How do I cancel/pause my subscription?
Simply log into your account, click ‘Subscription’ on the left in the account area, and press the ‘cancel’ or ‘pause’ button. If this is done before Tuesday at midday when your order is paid for you won’t be charged again and will receive no further orders.
Does that mean if I order on Monday I will be charged again on Tuesday?
No. You will not be charged again until the following Tuesday after your first order arrives, so you have some time to make sure Prep Kitchen is right for you.
How do I change my subscription?
Log into your account, click ‘Subscription’ then click the ‘Edit’ subscription button. You can then change the variety and number of meals that are on your subscription. This needs to be done before Tuesday at midday to take effect for that week.
Can I change how many of each meal I’m receiving?
Yes! Log in to your account and click ‘Orders’. Here you’ll see all your current and past orders. You can edit any pending and paid orders from Wednesday at 10pm when the order is generated, until the order deadline the following week on Wednesday at 10pm.
How do I order different multiple different meal varieties?
To order different meal types or create multiple subscriptions, simply log in and go through the ordering process again. You will then have multiple subscriptions in your account area.
