How do I subscribe?
Follow this link to our meal plan selection page, then simply click on the plan that suits your health goals best. Select the number of meals you want to order per week, then choose from our delicious menu range! (minimum subscription is one week). Once you have signed up for an account, it’s even easier to order. Order by Wed at 10pm for delivery the following Sunday.
How long am I signing up for? What is the minimum commitment?
The minimum subscription term is just one week (minimum of 4 meals), which is paid for when you place your first order. After that, you can cancel your subscription any time before Tuesday at midday.
Can I order meals from both the Fat Loss and Muscle Gain plans?
Yes of course! If you want to order meals from both the Fat Loss and Muscle Gain plans, this is fine - all you need to do is open separate subscriptions for each. If needed, you can create as many different subscriptions as you like to suit your requirements, using the ‘Add another subscription’ tab in your account.
How do I remove meals from my subscription?
Log in to your account, click ‘Subscription’ and then ‘Edit menu’. From there you can edit all of the meals on your subscription.
How do I order two, or more, of the same meal?
You can edit your meal selection until Wednesday at 10pm, though note that once payment for that week has been taken on Tuesday, you can’t exceed the total number of meals or breakfasts you have paid for that week.
How do I create an account?
When you subscribe to one of our meal plans, an account will be automatically created for you on our system.
Do you offer any discounts for new customers?
YES! We have a great new customer discount scheme. Simply sign up to our newsletter on the website (using the pop up which will appear) and we will email you a discount code giving you 30% off your 1st week, 15% off your 2nd and 10% off your 3rd week.
Do you offer any discounts for returning customers?
If you used to have a subscription with us and would like to reinstate it, we’d love to welcome you back! Please contact customer service to ask about any active promotions for returning customers.
How do I heat the meals?
Just pop the meals in the microwave for 3-4 minutes (3mins - 900w, 3.5 mins - 800w, 4 mins - 700w).
No microwave? No problem! You can also heat our meals in the oven: just transfer the food into an ovenproof dish and heat for around 15-20 mins from fresh at Gas mark 6/200C/400F/190C (fan oven), or around 30 mins from frozen, until piping hot all the way through. Then enjoy!
Can I freeze the meals?
Yes, all of our meals can be frozen. We deliver every Sunday, and when refrigerated, the meals will typically have a use by date of anywhere between the following Wednesday - Saturday. However, if you prefer to keep them in your freezer, then freeze on the day you receive them and they will last in your freezer for up to 3 months.
How do I defrost the meals?
If you have frozen your Prep Kitchen meals, then you can cook them straight from frozen. However, if you prefer to defrost them before cooking, simply place the frozen meal in the fridge on a plate for one day to defrost. You can also defrost them in the microwave on the defrost setting. As a rough guide, defrost for double the standard cooking time, though the length of defrost time will depend on the make/model/power of the microwave. Make sure the meal is thoroughly defrosted before reheating, then reheat in the usual way until piping hot.
Can I cook the meal from frozen?
Yes! Just increase the cooking time by approximately 50%, and make sure the food is piping hot all the way through. Always follow the label instructions.
If cooking in the oven, transfer the meal to an ovenproof dish.
I have allergies! Do you cater for allergies?
The ingredients for all of our dishes are listed on the menu, as well as on the labels for the meals themselves. The allergens are bolded to highlight them so you can choose the recipes which best suit your individual needs. Our kitchen currently cooks using every known allergen, however, and while every care is taken to make sure there is no cross contamination between dishes, we cannot guarantee this.
Do you use additives, preservative, oils, sugars, salt etc?
Unlike some other meal prep companies, we list all of the ingredients in our meals on our website and the meal packaging. We don’t use preservatives to extend shelf life, and all added ingredients are approved by the UK food standards agency. For more information about added ingredients, see our Nutrition FAQs.
How long do the meals last?
Meals delivered on Sunday will last fresh in your fridge until Wednesday - Saturday, depending on the dish.
Can I eat the meals cold?
We do not advise consuming our meals cold. They are designed to be reheated in the microwave or oven before consumption. However, some of our breakfast meals may be eaten cold - refer to the instructions on each individual pack.
Do you offer vegan or vegetarian meals?
Yes, our menus always include a small range of vegetarian meat-free options. Whilst we don’t yet have a dedicated vegan or vegetarian range, this is something we have on our radar for the future. If this is something that would appeal to you, please let us know!
Do Prep Kitchen use any artificial colours, flavourings, or preservatives in their meals?
We are fully transparent about all of the ingredients in our meals.
We don’t use preservatives to extend shelf life, as we utilise Modified Atmosphere Packaging (MAP), a proven and natural method of maintaining quality and freshness. All other ingredients used are approved by the UK food standards agency, and are only used to ensure our meals taste great.
You may notice some ingredients are listed as ‘E’ numbers. These are perfectly harmless. The ‘E’ number term is just used for consistent classification of approved ingredients and does not indicate that the ingredient is ‘artificial’. For example, E300 is ascorbic acid (vitamin C), which is used as an antioxidant, and E322 is lecithin, often used as an emulsifier. Many people choose to take vitamin C and lecithin as supplements.
You might see additional ingredients in some of the condiments we use, such as mustard or soy sauce. In line with our commitment to transparent labelling, the full list of these ingredients will also be shown on the label and our website.
If you have any questions or concerns regarding any of the ingredients in our meals, please contact our helpful customer care team.
Do you offer gluten free / lactose free?
We don’t have a specific dairy or gluten-free range at the moment. Our kitchen currently cooks using every known allergen, and while every care is taken to make sure there is no cross contamination between dishes, we cannot guarantee this.
However, many of our meals don’t contain any dairy or gluten-containing ingredients, especially the low-carb options. The ingredients for all of our dishes are on the menu as well as on the labels for the meals themselves, and the allergens are bolded to highlight them so that you can choose the best dishes for your individual needs.
Is your meat halal?
Our chicken and turkey are halal, but the rest of the meats we use are not. In terms of other non-halal ingredients such as alcohol, you can check the ingredients lists. These are comprehensive and include all ingredients used, so you can choose the dishes which are best for your individual needs.
Do you deliver on any days except Sunday?
We currently deliver all orders on a Sunday, though we are constantly reviewing and improving our service and may offer additional delivery days in the future.
What areas do you deliver to?
We deliver to almost all of mainland UK, excluding the Highlands. Check with customer services if you’re unsure whether we deliver to your post code.
Do you offer free delivery?
YES! Delivery on all orders is FREE!
Can I recycle the packaging?
The majority of our packaging is fully recyclable.
For more information please visit our Sustainability page.
Got any other questions? Contact us now